Support & Troubleshooting
Get help with bills, coverage, ID cards, and portal or plan questions.
- How to Contact the Self Fund Health Plan Concierge?
- Who Is Covered Under My Plan?
- How Do I Add a Dependent to My Plan?
- How Do I Change My Address?
- How Do I Download an Explanation of Benefits (EOB)?
- How Does COBRA Coverage Work If I Lose My Job or Eligibility?
- How Do I Request a New ID Card?
- Why Did I Receive This Bill From a Provider?
- Can I See my Dependents’ Profiles in the Portal?
- What to Do If You Get a Bill You Don’t Understand?
- How Do I Get Proof of Insurance?
- How Do I Add or Complete Forms Like COB or PHI Release?
- Can I Choose to Get Communications Electronically Instead of by Mail?
- How Do I Submit a Claim for Reimbursement?
- How Do I Download a Proof of Insurance Letter?
- How Do I Download Family ID Cards?
- How Do I Edit My Personal or Demographic Information?